Privacy Policy
1. Responsibility
The entity responsible for data processing on this website is:
Renourishing Hands
Owner: Jessica Bartholomä
Angermünder Str. 2
10119 Berlin
Email: contact@renourishinghands.com
Phone: 01623076784
2. General Information on Data Processing
Protecting your personal data is important to me. Personal data is any information that can be used to identify you personally, such as your name, email address, phone number, or details of an appointment booking.
I only process personal data to the extent necessary for the operation of this website, communication with you, and the provision of my services, or if you have consented to the processing.
The processing is carried out in particular on the basis of Art. 6 para. 1 lit. a, b, c and f GDPR.
3. Hosting und Websiteanbieter Wix
This website was created with Wix.com and is hosted by Wix.
The provider is:
Wix.com Ltd.
Tel Aviv, Israel
When you visit this website, Wix may process technical data. This may include, in particular:
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IP address
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Date and time of access
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Browser and operating system used
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Pages viewed
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Device information
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Technical log and security data
The processing of this data serves, in particular, to technically provide the website, ensure its stability and security, and detect errors or unauthorized access.
The legal basis is Article 6(1)(f) of the GDPR. My legitimate interest lies in the secure and functional operation of my website.
Wix.com Ltd. is headquartered in Israel. The European Commission has issued an adequacy decision for Israel. Wix may also process data in other countries through affiliated companies and service providers. Where necessary, appropriate data protection safeguards are implemented, such as standard contractual clauses.
For more information, please see Wix’s Privacy Policy.
4. Contacting me via Email or the Contact Form
If you contact me by email or through the contact form, I will process the data you provide in order to handle your inquiry.
This may include, in particular:
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First and last name
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Email address
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Phone number
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Content of your message
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Desired treatment or appointment requests
If your inquiry is related to the preparation or performance of a contract, processing is based on Article 6(1)(b) of the GDPR.
For other inquiries, processing is based on my legitimate interest in handling your inquiry in accordance with Article 6(1)(f) of the GDPR.
The data will be deleted as soon as it is no longer necessary for processing your inquiry and there are no legal retention requirements that prevent this.
5. Booking an appointment
If you contact me via email or through the contact form, I will process the data you provide in order to handle your inquiry.
This may include, in particular:
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First and last name
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Email address
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Phone number
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Content of your message
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Desired treatment or appointment requests
If your inquiry is related to the preparation or performance of a contract, processing is based on Article 6(1)(b) of the GDPR.
For other inquiries, processing is based on my legitimate interest in handling your inquiry in accordance with Article 6(1)(f) of the GDPR.
The data will be deleted as soon as it is no longer necessary for processing your inquiry and there are no legal retention requirements that prevent this.
6. External booking platforms
Appointments can also be booked through external booking platforms, particularly Treatwell.
If you use an external booking platform, your personal data will initially be processed by the respective provider. The privacy policy of the respective provider also applies to this processing.
To the extent that the booking platform transmits to me the data necessary to fulfill your appointment, I process this data for the purpose of fulfilling the contract in accordance with Article 6(1)(b) of the GDPR.
7. Health Claims
To ensure that a massage is performed safely and tailored to your individual needs, certain health-related details may be required or advisable.
This may include, for example, information regarding:
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Pregnancy
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Injuries
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Illnesses or medical conditions
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Allergies
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Surgeries
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Other health-related limitations or contraindications
Health data is classified as specially protected personal data under Article 9 of the GDPR.
To the extent that such information is collected and stored via a digital form or by other electronic means, processing is generally based on your explicit consent in accordance with Article 9(2)(a) of the GDPR.
You may revoke your consent at any time with future effect.
Health-related information is stored only for as long as necessary for the respective purpose or as required by law.
Gift Certificates and Online Purchases
When purchasing a gift certificate or another paid service through my website, the personal data necessary to process the purchase will be processed.
This may include, in particular:
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Name
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Email address
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Billing information
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Gift certificate value or service purchased
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Payment status
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Transaction information
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Information about the recipient of a gift certificate, if provided
Processing is carried out for the purpose of fulfilling the purchase contract in accordance with Article 6(1)(b) of the GDPR.
To the extent that tax or commercial law retention obligations apply, further storage is based on Article 6(1)(c) of the GDPR.
9. Payment Service Providers
I use external payment service providers for online payments. The data required for payment processing is transmitted to the respective payment service provider.
Depending on the selected payment method, this may include, in particular:
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Name
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Billing information
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Payment information
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Transaction amount
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Transaction number
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Date and time of payment
Data processing is carried out for the purpose of fulfilling the contract in accordance with Article 6(1)(b) of the GDPR.
Wix Payments and Google Pay
For certain online payments, I use Wix Payments.
Among other things, Wix Payments allows me to offer Google Pay as a payment method. When using Google Pay, data necessary for processing the payment may be processed by Wix Payments as well as by the payment and wallet service providers involved in the payment process.
The privacy policies of the involved providers also apply to the respective data processing.
PayPal
My website may also offer payment via PayPal.
The provider for users within the European Economic Area is:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal
L-2449 Luxembourg
If you select PayPal as your payment method, the data required to process the payment will be transmitted to PayPal and processed there.
For more information, please see PayPal’s Privacy Policy.
10. Cookies and Similar Technologies
This website uses cookies and similar technologies.
Cookies are pieces of information that can be stored on or retrieved from your device.
Technically necessary cookies and similar technologies may be used if they are required for the operation and basic functions of the website.
The storage or retrieval of information on your device that is not technically necessary generally takes place only after you have given your prior consent via the cookie banner in accordance with § 25 TDDDG.
To the extent that consent is required for the subsequent processing of personal data, this is based on Art. 6(1)(a) GDPR.
You can change or revoke consent you have previously given at any time via the cookie settings on this website.
For more information about the cookies used and their retention periods, please see the website’s cookie settings.
11. Links to Instagram and Other Social Networks
This website may contain links to external social media platforms such as Instagram.
If it is merely a link, data is generally not transferred to the respective provider until you click on the link and visit the external website.
The respective provider is responsible for any subsequent data processing on that platform.
12. Recipients of Personal Data
Personal data is disclosed to third parties only to the extent necessary for the respective purposes or permitted by law.
This may include, in particular:
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Hosting and website providers
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Booking service providers
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Payment service providers
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External booking platforms
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IT and technical service providers
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Tax advisors or other recipients required by law
To the extent that service providers process personal data on my behalf, this is done—where required by law—on the basis of a data processing agreement.
13. Retention Period
Personal data is generally stored only for as long as is necessary for the respective purpose.
To the extent that statutory retention requirements exist—in particular those under tax or commercial law—the relevant data will be stored for the period prescribed by law.
Once the purpose of processing no longer applies or the respective retention period has expired, the data will be deleted, unless there is another legal basis for further processing.
14. Your Rights
Under the terms of the law, you have the following rights in particular:
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Right to access your personal data
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Right to have inaccurate or incomplete data corrected
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Right to have your data erased
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Right to restrict processing
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Right to data portability
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Right to object to certain data processing activities
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Right to withdraw consent that has already been given, with effect for the future
To exercise your rights, you may contact us at the following address:
15.Right to File a Complaint with a Data Protection Supervisory Authority
You have the right to file a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates data protection regulations.
The following supervisory authority is specifically responsible for my company:
Berlin Commissioner for Data Protection and Freedom of Information
Alt-Moabit 59–61
10555 Berlin
You may also contact another data protection supervisory authority with jurisdiction under Article 77 of the GDPR.
16. Withdrawal of Consent
If data processing is based on your consent, you may withdraw that consent at any time, effective for the future. The lawfulness of the processing carried out prior to the withdrawal remains unaffected.
17. Right to Object
Certain personal data is required so that I can process your reservation, handle your inquiry, or complete a purchase.
Without the necessary information, the corresponding service may not be available or able to be provided.
18. Automated Decision-Making
I do not engage in any fully automated decision-making, including profiling, as defined in Article 22 of the GDPR.
19. Safety
I take appropriate technical and organizational measures to protect personal data from loss, misuse, unauthorized access, and unauthorized disclosure. Data transmission on this website is always encrypted using SSL/TLS.
20. Updates to This Privacy Policy
This Privacy Policy may be updated if legal requirements or the services and features used on this website change. The most recent version published on this website is the one that applies. As of August 2026