Terms and Conditions
Renourishing Hands
Owner: Jessica Bartholomä
August 2026
1. Scope and General Provisions
These General Terms and Conditions (GTC) apply to contracts between Renourishing Hands, owned by Jessica Bartholomä, and its clients regarding the booking and provision of wellness and relaxation massages, as well as the purchase and redemption of gift certificates.
These Terms and Conditions apply regardless of whether the booking is made via the website or the online booking system, by email, WhatsApp, or in person.
Individual agreements between Renourishing Hands and the customer take precedence over these Terms and Conditions.
2. Services
Renourishing Hands offers wellness and relaxation massages.
The massages offered are intended to promote well-being, relaxation, and regeneration. They do not constitute medical, physical therapy, or therapeutic treatment and are not a substitute for medical or other health care.
3. Conclusion of the Contract / Booking
When booking online, the customer selects the desired service, the treatment duration (if applicable), and an available appointment, and submits the booking by clicking the designated button.
The contract is formed upon confirmation of the booking by Renourishing Hands or by the booking system used.
For appointments made via email, WhatsApp, by phone, or in person, the contract is formed upon confirmation of the agreed-upon appointment by Renourishing Hands.
The customer is required to provide complete and accurate contact information when making a booking.
4. Price and Payment
The prices listed at the time of booking apply. All prices are final.
No sales tax is shown due to the application of the small business exemption under Section 19 of the German Value-Added Tax Act (UStG).
Any additional charges, particularly for bookings made through partner platforms, will be listed separately before the booking is made.
Appointments paid for in advance will be handled in accordance with the following cancellation policy.
5. Bookings through Urban Sports Club / external platforms
Cancellations are free of charge up to 24 hours before the scheduled appointment.
If an appointment is canceled less than 24 hours before it is scheduled to begin, or if the client fails to show up without prior notice, the agreed-upon copayment may be charged or retained as a cancellation fee, provided that Renourishing Hands does not receive compensation from Urban Sports Club for the appointment in question and the vacated appointment slot cannot be filled by another client.
If the appointment is rescheduled after the cancellation and Renourishing Hands receives corresponding compensation as a result, any compensation for loss of business that has already been paid will be refunded or reduced accordingly.
The customer is entitled to provide evidence that no damage was incurred or that the damage was significantly less.
6. Cancellation / No-Show
Cancellations are free of charge up to 24 hours before the scheduled appointment.
If an appointment is canceled less than 24 hours before it is scheduled to begin, 50% of the agreed-upon treatment fee may be charged as a cancellation fee, provided the appointment cannot be rescheduled.
In the event of a no-show without prior cancellation, the full agreed-upon fee may be charged, provided the appointment could not be rescheduled. The charge may be issued via invoice or, if a valid gift certificate was used for the booking, by offsetting the value of the gift certificate accordingly.
Any expenses saved, as well as revenue generated from rescheduling the appointment, will be taken into account. The customer retains the right to prove that no damage was incurred or that the damage was significantly less.
If the booked service cannot be provided for a reason attributable to Renourishing Hands, the customer will not incur any costs. Any payments already made will be refunded; the value of any voucher used will be credited back.
7. Delay
If you arrive late, your treatment time may be shortened accordingly if subsequent appointments must be honored.
In this case, the agreed-upon treatment price generally remains the same.
In the event of a significant delay, it may no longer be possible to perform the treatment. In this case, the rules regarding last-minute appointment cancellations apply accordingly, provided the cancellation is the customer’s fault.
8. Cancellation by Renourishing Hands
Sollte ein Termin von Renourishing Hands abgesagt werden müssen, wird schnellstmöglich ein Ersatztermin angeboten.Bereits geleistete Zahlungen werden auf Wunsch vollständig zurückerstattet, sofern kein Ersatztermin vereinbart wird.Weitergehende Ansprüche bestehen nur nach Maßgabe der gesetzlichen Vorschriften
9. Vouchers
Gift vouchers offered through the website are vouchers for the specified amount in euros. They can be applied toward the services offered by Renourishing Hands at the time of redemption. If the price of the selected service exceeds the value of the voucher, the difference must be paid.
Vouchers are generally transferable and may be redeemed by the person who presents the voucher or possesses the corresponding voucher code.
Unless otherwise validly agreed, vouchers are subject to the statutory statute of limitations.
Cash redemption of the voucher value is generally excluded, unless otherwise required by law
If a gift voucher or gift voucher code is lost, there is no entitlement to a replacement unless the gift voucher can be clearly identified and blocked.
For gift vouchers purchased online, the statutory provisions regarding the right of withdrawal apply. Information on this can be found in the separate withdrawal policy.
10. Right of Withdrawal
For contracts concluded through distance selling, particularly via the website, the statutory provisions regarding the right of withdrawal apply.
For gift certificates purchased online, consumers generally have a statutory right of withdrawal of 14 days
Details regarding this are set forth in the separate notice of withdrawal.
When booking a specific massage appointment, the statutory right of withdrawal pursuant to Section 312g(2)(9) of the German Civil Code (BGB) may be excluded if the service is related to a leisure activity and a specific date or time period has been agreed upon for the service.
The contractually agreed options for canceling or rescheduling appointments remain unaffected by this
Right of Withdrawal for the Purchase of Gift Certificates
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date the contract is concluded.
To exercise your right of withdrawal, you must notify me at
Renourishing Hands
Owner Jessica Bartholomä
Angermünder Str. 2
10119 Berlin
Email: contact@renourishinghands.com
by means of a clear statement—for example, via email or letter—of your decision to withdraw from this contract.
You may use the sample withdrawal form provided for this purpose; however, use of the form is not required.
To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, I will refund all payments I have received from you without delay and no later than fourteen days from the day I receive your notice of withdrawal.
I will generally use the same payment method for the refund that you used for the original payment, unless expressly agreed otherwise. No additional fees will be charged for the refund.
11.Health Information and Liability
The client is required to inform Renourishing Hands before the start of the treatment of any relevant health issues, medical conditions, injuries, pregnancy, or other circumstances that may be relevant to the performance of the massage.
If you have existing health issues, you should seek medical advice before the massage, if necessary.
Renourishing Hands reserves the right to refuse or discontinue a treatment for health-related or other important reasons.
12. Lyability
Renourishing Hands is liable in accordance with statutory provisions.
13.Behavior and Discontinuation of Treatment
The massages offered are exclusively wellness and relaxation services and are not of a sexual nature. Renourishing Hands reserves the right to refuse or terminate a treatment in the event of disrespectful, inappropriate, or sexualized behavior, as well as in cases of significant impairment due to alcohol or other intoxicating substances. In such cases, any claims for payment shall be governed by the provisions of the law.
14. Final Provisions
The laws of the Federal Republic of Germany shall apply. For consumers, this choice of law shall apply only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the country of their habitual residence.
The place of performance and—to the extent permitted by law—the exclusive venue for all disputes arising from this contract with merchants, legal entities under public law, or special funds under public law is Berlin.